Privacy Policy

Personal Data

We (Step Communications Ltd, Step House, North Farm Road, Tunbridge Wells TN2 3DR, United Kingdom) collect and process personally identifying data from you including your name, company address and email when you register for services offered by any of our websites, which include access to restricted content, subscriptions to newsletters and other site-related mailings as well as the printed version of the magazine. We may also use the data that you provide to send you information about other products or services offered by the Step Group of companies that we believe to be of interest to you. In addition, we may send you information that we believe to be relevant to your profession on behalf of third party commercial partners.

When you register with our websites, you will have consented to us processing your personal information as described above.

We may also collect personally identifying information as a result of other activities such as market research where no prior consent has been obtained. In these cases, we process your data because we have a legitimate commercial interest in doing so. The processing is necessary so that we can send you information about our services or information that is relevant to your profession electronically or by post. We take care to ensure that you meet the profile of our target audiences and that we use your data in ways that you would reasonably expect and that our use of your data has minimal privacy impact on you. You have the right to object to our use of your data in these circumstances, using the opt-out mechanisms that accompany each communication.

We also collect and process personal information when we enter into commercial negotiations or agreements with you. In these cases, the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.

We will not process your data in a manner that is incompatible with the purposes outlined above.


Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation. When we collect your personal information, we do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our websites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

Disclosure to other organisations

The personal information that we collect when you use our websites is confidential. We may disclose your personal information to a third party in the following circumstances:

  • To third party technical partners, for example companies who undertake automated addressing of mailings on our behalf. Such companies are not permitted to use your personal information for any other purpose and are only permitted to keep a copy of the information for as long as is necessary to provide the service;
  • If required or permitted to do so by law;
  • If required to do so by any court or any other applicable regulatory, compliance, governmental or law enforcement agency;
  • If necessary in connection with legal proceedings or potential legal proceedings;
  • If ownership of all or part of our websites is transferred, in which case any purchaser would only be entitled to use that information in a way consistent with this Privacy Policy;

We will not share your personal information with third party commercial partners under any circumstances.

How long we store your data for

We will continue to store your personal data as long as necessary in order to provide you with the service that you requested. We periodically review data to ensure that the services that we provide are still relevant, and we will remove data when we deem this not to be the case. We will remove your data from our systems if you choose to exercise your right to erasure. We may request evidence of identity before we can comply with erasure requests. Requests should be made in writing to the Data Controller at the address above, or by email to

Your right to access and rectification

You have the right to access a copy of your personal data. You also have the right to have any errors corrected. Requests for access and rectification should be made in writing to the Data Controller at the address above, or by email to Access will be subject to verification of your identity.

Your Right To Opt Out

Every newsletter and third party mailer we send includes a working unsubscribe link enabling you to opt out of receiving further newsletters or mailers. If you have registered for newsletters at more than one of our websites and you no longer wish to receive those newsletters, you must unsubscribe from each one individually. All third party mailers provide you with the option to select which suppliers you no longer want to hear from, or to opt out of receiving third party mailings altogether. If you wish to stop receiving printed copies of the magazine, each copy includes instructions on how to let us know.

In all cases, the opt-out request is processed as soon as we have received your instructions. In practice, this takes immediate effect in respect of digital communications, but you may receive a further edition of the printed magazine if the mailing labels have already been processed prior to your opt out request.

Cookies and other tracking activity

Our websites uses cookies to track visitor activity anonymously for analytics purposes; to provide certain social networking features; to personalise content; and to manage your access to restricted content if you register with the site and log in.

Our websites make use of some third party services who also store cookies (Third party cookies) on your machine. These services are

The links above will take you to specific information about controlling cookies from these third parties.

If you would like more general information on controlling cookies, please visit

If you register for access to restricted content on our websites and then log in, we may track your activity in order to analyse how we may improve the site or its services based on visitor behaviour.

Links to other websites

Our websites include links to third party websites. The inclusion of these links should in no way be considered endorcements of the content of the websites and they are not governed by this Privacy Policy. We do not pass any identifying data to third party websites when you follow links. Any data you provide to third party websites is subject to their own privacy policies.